It's hard to know who you can trust when buying anything online - so here are 10 reasons you should choose to shop with us:
Sometimes we take this for granted, but many of our competitors don't have a bricks and mortar business. You are welcome to come and browse and talk to us any time - this is our business, and we care about it.
Our business is run by three partners; Daniel, Dominic and Matthew. We're all experts in the field of beds and mattresses, having worked in the industry for a combined 30 years or so. When you call, the phone is picked up by one of the partners - people who care about helping you get the right bed and mattress, not just the best seller!
The Bed and Mattress Centre has thrived because of its reputation - we look after our customers! We treat all our customers with the attention and courtesy they deserve, whether they arrive at us online or in-store.
We believe in keeping the online shopping process as simple as possible - and we've built our site with that in mind.
We don't like to crow about our prices - but have a look - we are continually checking our prices to make sure that we're as cheap as the competition - even when that competition is the sort of company you really wouldn't want to trust with your order.
We're committed to keeping our prices fair, but occasionally someone steals a march on us. If you see something cheaper elsewhere, let us know, and we'll see what we can do.
Some of our competitors make it appear their prices are low, take all of your information and then at the last minute slap on a delivery charge, in the hopes that you won't look elsewhere. This behaviour irritates us as buyers, so we don't do it to our customers. When we say that delivery is free to mainland England and Wales, it is free. Always. No minimum order value, no messing around. Even if you order a single pillow, we will get it delivered to you for free.
Orders to Scotland (and even Ireland) may be delivered for nothing, but we reserve the right to add a surcharge depending on the item. If you are at all unsure, please call us on 01243 775151 and we will let you know.
We use a trusted third party payment gateway, Sagepay, to handle all our credit card processing. This service (owned by Sage, one of the giants of the financial world) is 100% secure.
Because we are a 'real' bed and mattress shop, we are open 7 days. No matter what day of the week you call, one of the partners is here to answer your queries. Try ringing one of the other online bed shops on a Sunday!
We don't need your inside leg measurement to take your order and deliver it to you, so we don't ask for it. All we ask for is your address, name, phone number and email address. We don't think you will be ordering from us so frequently that you should have to open an account, so we won't make you do so.
We won't sell your information on to anyone.
We do send out a request for a review of our service through a third party, but you can opt out of this email at the checkout if you prefer not to be contacted.
We believe our customer service and support compares favourably to anyones. Don't take our word for it - read the words of a few of our customers who saw fit to say something about our service
"Just to say how please we were with our purchase of the 'Kingston Folding Bed' from the 'Bed and Mattress Centre'. Really helpfull personel, very very prompt delivery, and great bed (well packed !). Many Thanks and keep up the good work."
Glenys and Chris
"Hi Matthew and Daniel, Just a quick note to say thank you for our delivery today and for your patience and help in choosing our new beds and mattresses, we've made the 'Moreno', straightforward, 2hrs work! It looks lovely. We aren't ready to build the other one yet but I imagine it won't take too long. I'm delighted with the memory foam pillow too!"
"Today we received the bed from OBC good service from you and OBC - thank you"
"Good afternoon Matthew. Just to say that the bedstead has arrived and we completed building it minutes before the mattress arrived. We are pleased with the bedstead, it went together with only minor hitches and the build quality seems to be good, thanks for the deal. Next time I will call you before I purchase the mattress as well. Kind regards"
"I recently purchased a bed from you and I simply wanted to thank you for the excelent delivery service you have. We have recently furnished a new house so have had lots of encounters with delivery men and yours were by far the politest, even offering to take their shoes off at the front door as it was wet outside! The bed is great too, a very pleasent buying experience."
"I ordered an Ardo double bed from you last Monday, and it was delivered on Thursday. I just want to say thank you for a fantastic service, delivery went smoothly (OBC called to arrange a date, the driver even called to advise he would be slightly late), the bed looks lovely, and all for a very competitive price! We're really pleased and will use you again. Thanks!"
"Sunday 8 May we just happened to be passing your shop and ordered a Wexford mattress. It was delivered and installed, exactly as promised, on Thursday 12 May by a most pleasant and helpful pair of gentlemen. Having given it a good trial, we just thought you might like to know that we are very pleased with it and your service and advice. Thanks again"
Colin and Elaine
"Hello all, many thanks for your great support! The beds were delivered yesterday- that's only 3 days from the date I ordered them!I have never seen a furniture delivery that fast :-)"
"We just wanted to say a big thank-you! We would have no hesitation in recommending you to anyone who is considering buying a bed or mattress. It really is refreshing to find good, reliable, honest and value-for-money service these days. Now, we're off for another good night's sleep!"
Alan and Susie
"Dominic,I have to write to you & your team and compliment you on a superlative service! One that is seldom found much these days. For the benefit of the general public looking for a bed... let me tell you a story. Midday Sat my wife and I entered the store and was given expert advice on a bed for my frail mother. We subsequently purchased one that day. By 2:30pm THE SAME DAY...! the new bed was delivered, assembled and the old one removed. This service did cost but was well worth it. The delivery guys were kind, courteous and helpful.. even asking if they could remove the pictures on the walls to prevent damage. It's been a long time since I have experienced such service... and especially in such a trying time for my family. Thank you Bed & Mattress. In the words of Spock 'Live Long and Prosper'"
"My new bed "The Selkirk" from OBC was delivered to Germany extremely quick and came very securely boxed.I am really happy with the first class quality of the bed and the slatted frame. Would recommend The Bed & Mattress Centre to my friends!"