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Privacy + Returns policy

Your Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

If you change your mind

If you change your mind before the order has been processed, we will cancel the order at no expense to you.

If you change your mind about any item within the first 7 days, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt.

The item must not be used, and must be in 'as new' condition. Once you have notified us that you wish to return the item, you have 28 days to return it to us at your own expense.

Once the item has arrived back with us, we will issue a full refund.

Returns

If any of your purchases develop a fault and your item is within its warranty period, you are entitled to a warranty repair or replacement. This will depend on the individual manufacturers procedures. Please contact us at info@bedandmattress.co.uk for further instructions.

In this instance, giving as much information as possible will enable us to sort out your problem quickly and efficiently.

Please note that we are unable to accept returns on used mattresses.